Skip to content 
FAQ
- Home
- FAQ
Shipping Information
For orders below ₹ 1199, the shipping charge is ₹ 60. The minimum order amount is ₹ 220.
Most orders are delivered through our delivery service or courier partners such as Bluedart, FedEx, and Delhivery. For remote locations where other courier services are unavailable, we use India Post to deliver your orders.
Currently, we only ship within India and do not offer international shipping.
Orders are delivered within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, and Hyderabad). For other cities, delivery takes 2-5 business days.
Once your order is shipped, you will receive an SMS with a tracking link. You can also track your order from the ‘My Account’ section on our website. Online tracking becomes available within 24-48 business hours after shipping. Throughout the order process, we keep you updated via phone, email, and SMS.
Yes, a hard copy of the invoice will be included with your product delivery. Additionally, the invoice will be emailed to you after your order is delivered.
Return & Refund Information
We offer complete peace of mind while ordering at S.O. Farms – you can return all items within 24 hours of receipt of goods. Please ensure that the product is unused and the tags, boxes, and other packaging are intact.
If you are not satisfied with your purchase, we’ll gladly take it back within 24 hours from the date of delivery.
If an item is found damaged, missing, or incorrect as per your order and the description on our website, you must escalate a concern with us within 24 hours of delivery. Send us a picture of the packaging and products, and call us at 073895 68888 within those 24 hours (excluding national holidays and Sundays). We will arrange a reverse pickup for the product and issue either a full refund to your bank account or a different item in exchange, as per your request. Replacements are subject to the availability of the particular product. The return/replacement option will be valid only for 24 hours after the delivery of the product.
Combos sold won’t be taken back/returned as individual units.
You can call us at 073895 68888 from 10 AM to 7 PM to initiate a return. We will facilitate the pick-up of the item as soon as possible. Customers need to ensure the product is returned in its original packaging, failing which the return and refund request will be rejected.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. In the case of COD, S.O. Farms will request you to provide bank account details.
Payment Information
You may use Credit Cards, Debit Cards, Internet Banking, and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on S.O. Farms. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay. You will be charged ₹60 for delivery if your order is less than ₹1199. Additionally, a charge of ₹100 is applicable if your order is COD.
If you are not comfortable making an online payment on the S.O. Farms website, you can opt for the Cash on Delivery (COD) payment mode. With COD, you can pay in cash at the time of actual delivery of the product at your doorstep without requiring you to make any advance payment online. A ₹100 COD charge is applicable.
- Add the item(s) to your cart and proceed to checkout.
- When prompted to choose a payment option, select “Pay By Cash on Delivery.”
- Enter the name and contact details of the person who will be receiving the COD order.
- We will call you to confirm the order.
- Once verified and confirmed, your order will be processed for shipment in the specified time from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery to complete the payment.
Please check your bank/credit card account to ensure your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank, and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we will initiate a refund within 3 days of your request. Receipt of the refund would depend on the payment mode chosen by you. The expected timelines are as follows:
- Net Banking: 2-4 business days
- Debit Card: 5-7 business days
- Credit Card: 7-21 business day
In case of a payment failure, please retry ensuring:
- Information passed on to the payment gateway is accurate (i.e., account details, billing address, password for net banking).
- Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us by calling us with your order number for any clarification.
The Cash on Delivery (COD) option is not offered by our courier partners at a few serviceable locations. Additionally, COD is not available on some of our products. Based on your location and choice of products, the COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
Cancellations & Modifications
If the order or the item(s) in your order have not been shipped, cancellation is possible. Click on ‘Orders’ to access your order history, then click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 minutes. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank’s timelines. Please call our Customer Helpline for further support.
Please get in touch with our Customer Helpline for assistance in modifying the shipping address.
In your Profile Section, go to ‘My Orders’ and click on ‘Cancel.’
Once your request for cancellation is received and successfully processed, we will initiate the refund. For prepaid orders, it usually takes 2-5 business days for the amount to reflect in your bank account.
